We love sharing our vision, values, and what we’re up to. Follow along as Ben, Cynthia, and the team provide information and insights that will help you thrive!
The Art and Science of Hotel Labor Efficiency Category: Process Improvement By: Stan Gershkovich Most hotel operators have experienced the same moment. You walk through the lobby during a busy arrival window and notice the line forming at the front desk. A few guests are waiting, a phone is ringing, and someone in line looks
Read MoreWhy I Stopped Calling My Self a Hotel Consultant Category: Hospitality Consulting By: Benjamin Scholl For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the deeds. The dictionary defines consultant as “a person who
Read MoreWhy operations leaders should understand hotel markets Category: Hospitality Consulting By: Jeremy Worthen Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected arrivals yet the front drive remained a ghost town throughout
Read MoreWhen ‘No Rules’ Feels Authentic Until It Doesn’t Category: Process Improvement By: Dan Hammer One of the first restaurants I ever worked in was a family-owned diner. The combination of great food and a ridiculously friendly owner meant that over two decades the restaurant had grown beyond its original footprint. It was just big enough
Read MoreWinning with Guest Experience Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can
Read MoreOur Core Values Category: Who We Are By: Cynthia Scholl Here at B to C Solutions, we believe everything begins with core values. Core values are the principles and beliefs that you hold dearest. They live at the heart of your being; you wouldn’t be you if you weren’t living out these values. We have
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