We love sharing our vision, values, and what we’re up to. Follow along as Ben, Cynthia, and the team provide information and insights that will help you thrive!
When ‘No Rules’ Feels Authentic Until It Doesn’t Category: Process Improvement By: Dan Hammer One of the first restaurants I ever worked in was a family-owned diner. The combination of great food and a ridiculously friendly owner meant that over two decades the restaurant had grown beyond its original footprint. It was just big enough
Read MoreWinning with Guest Experience Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can
Read MoreOur Core Values Category: Who We Are By: Cynthia Scholl Here at B to C Solutions, we believe everything begins with core values. Core values are the principles and beliefs that you hold dearest. They live at the heart of your being; you wouldn’t be you if you weren’t living out these values. We have
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