Vision, values & what we're up to
Follow along as Ben, Cynthia, and the team share what we're learning on hotel floors, in boardrooms, and in coaching sessions.
You’re reporting on the monthly financials to senior leadership and financial stakeholders. You report qualitatively on the revenue growth this month over last month. The room mutters in disagreement. Last month was…
When I look at property numbers that barely work (or don’t work), I think about the times my suitcase barely made it through baggage check. The time that sticks with me most,…
How Your Leadership Team’s Mindset Around Budgeting Shapes Your Property’s Future Success Padding an operating budget can feel like a harmless exercise—until you understand the compounding impact it can have on your…
Why Hospitality Leaders Don’t Need More Ideas – They Need Better Prioritization In hospitality, the problem is rarely a lack of ideas. Most operators, owners, and leadership teams can quickly identify a…
For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the…
Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected…
A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need.…
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