Who We Are

The results bear that out. At a struggling casino hotel property, Ben and his team inherited turnover exceeding 200% and an operation in the red. Within a year, turnover had dropped below 50%, and the property posted its best financial performance on record. At a separate property, his work contributed to a 40% increase in revenue. On the efficiency side, a Kaizen event he facilitated cut promotional policy approval times nearly in half, from 16 days to 7, while maintaining full regulatory compliance. A Lean Six Sigma project reduced room turn times from 42 minutes to 28, taking on-time room readiness from 30% to 100%.

Ben's edge is his ability to connect operational discipline directly to the guest experience. When the operation runs well, it's easier to be an employee. When it's easier to be an employee, guests feel it, and players come back. That's not a theory. It's the service profit chain, and Ben has spent his career proving it works.

A Lean Six Sigma Master Black Belt and certified Lean Agent with a master's degree in hospitality management, Ben has also spoken at the NNAHRA conference and works shoulder to shoulder with frontline teams to implement his recommendations, not just what he advises.

He lives in rural Lewis County, Washington, with his wife of 20 years and their 18-year-old daughter. When he's away from clients, you'll find him on a challenging trail, cooking for family, or planning the next trip.

The results reflect that approach. Stan led a $1.3M EBITDA turnaround at a full-service resort by optimizing inventory distribution and deploying a multi-channel revenue strategy. In a separate engagement, he drove over $500K in annual labor savings within a casino housekeeping operation by redesigning productivity standards and implementing efficiency-focused processes. His work consistently translates operational alignment into improved financial performance, service delivery, and team engagement.

Stan’s edge is his ability to turn professional trust into tangible outcomes. By building buy-in across property leadership and cross-functional teams, he ensures that strategy doesn’t sit on paper — it gets implemented, measured, and sustained. His approach is direct, analytical, and fast-paced, but grounded in collaboration and accountability.

He holds a Bachelor’s degree in Hospitality Management from Cal Poly Pomona, along with certifications in Hotel Industry Analytics (CHIA) and Six Sigma Green Belt.

Outside of client work, Stan is a father to his son Theodore, a dog dad to Oliver, and a passionate baseball fan and foodie always in search of the next great meal.

His passion outside of work lies in community service and empowering the younger generation to achieve their dreams through education and unwavering determination. He is active in afterschool tutoring and mentoring.

Qemajl is a loving father of three boys, ages 10, 5, and 1, and enjoys traveling to learn from different cultures, expanding his horizons and enriching his life.

The results reflect that approach. Across multiple engagements, Jeremy has helped drive year-over-year cash revenue growth while putting accountability frameworks in place that stick beyond his involvement. In operational environments struggling with execution, he has resolved persistent challenges such as laundry and linen breakdowns—issues that directly impact both cost and guest experience—while improving team morale and day-to-day consistency.

Jeremy’s edge is his ability to balance discipline with support. He is known for being caring, honest, and task-oriented, while staying relentlessly focused on outcomes. He doesn’t operate at a distance—he embeds within the operation, working with frontline teams and leadership alike to ensure that systems are not only designed, but actually followed.

A former Director of Services and Director of Housekeeping, Jeremy brings firsthand leadership experience and a Six Sigma mindset to every engagement, applying practical process improvement without overcomplicating the work.

In his free time, Jeremy enjoys attending concerts and watching movies.

Most recently, Ben served as a multi‑unit operations leader at Starbucks, where he leaned into the parts of business that are hardest to fake and easiest to feel — consistent guest experience, strong team habits, inventory and operational discipline, and training that sticks. His edge is people-centered change: he navigates tough realities directly, but in a way that protects dignity, builds capability, and leaves leaders stronger than he found them.

Outside of client work, Ben’s leadership shows up in his community. He serves in multiple volunteer and advisory capacities — work that reflects the same through-line as his consulting: fight for people, build healthy systems, and make progress real.

Ben is based in Denver, Colorado. Outside of work, you’ll find him traveling, discovering new restaurants, hiking, or finding new ways to meaningfully impact his community.

As Senior Director of Operational Excellence for Soul Community Planet Hotels, she leads portfolio-wide initiatives focused on operational standardization, cost optimization, and exceptional guest experiences. Her leadership has contributed to significant performance improvements, including increasing portfolio NPS (Net Promoter Score) from 38 to 58 and elevating average online review ratings from 4.11 to 4.50, while maintaining a strong average rooms profit margin through disciplined labor and expense management. Known for her ability to drive results during periods of transition, she also serves as an Interim and Taskforce General Manager, providing operational stability and P&L leadership when properties need it most. 

A Lean Six Sigma Black Belt, Ellie has successfully led major renovations, hotel openings and transitions, and large-scale technology implementations throughout her career. Notable accomplishments include serving on the pre-opening leadership team for LEGOLAND Castle Hotel's dual-hotel operations and earning multiple industry recognitions, including Leader of the Year and Manager of the Quarter at InterContinental San Diego, Manager of the Quarter at Paradise Point Resort & Spa, and the HotSOS Award for processing more than one million service tickets. Passionate about operational excellence, sustainable hospitality, and continuous improvement, Ellie specializes in optimizing systems, processes, and people to enhance profitability, elevate guest satisfaction, and drive long-term organizational success.