We love sharing our vision, values, and what we’re up to. Follow along as Ben, Cynthia, and the team provide information and insights that will help you thrive!
From Core Values to Thriving: Turning What Matters Most into Action Category: Coaching By: Cynthia Scholl If you’ve met me and talked to me for a few minutes, there’s a good chance that you’ve heard me talk about core values. The longer I engage in coaching and consulting, the more I’m convinced that (for both
Read MoreBeyond the Script: Rethinking Hospitality Service Standards Category: Process Improvement By: Pablo Pascuali I didn’t learn hospitality in a classroom. I learned it behind the front desk, on the drive, and at the bell stand. I’ve worked early mornings, late nights, sold-out weekends, and plenty of short-staffed shifts. After more than 15 years in this
Read More21 Years in the Making: The Art of Transformational Learning Category: Who We Are By: Benjamin Scholl Twenty-one years ago, I was newly married, living in Bonham, Texas, literally on a street named “Victory Street.” I was also starting my first real job: teaching at Bonham High School. I was so determined to get the
Read MoreUnderstand Your Data and Control the Narrative Category: Hospitality Consulting By: Jeremy Worthen You’re reporting on the monthly financials to senior leadership and financial stakeholders. You report qualitatively on the revenue growth this month over last month. The room mutters in disagreement. Last month was better, they say. Where are you getting these numbers, they
Read MoreTipping the Scale: What’s Really Weighing Down Your Hotel’s Margin Category: Hospitality Consulting By: Dan Hammer When I look at property numbers that barely work (or don’t work), I think about the times my suitcase barely made it through baggage check. The time that sticks with me most, I was standing at the airline counter,
Read MoreBudget Culture Category: Hospitality Consulting By: Stan Gershkovich How Your Leadership Team’s Mindset Around Budgeting Shapes Your Property’s Future Success Padding an operating budget can feel like a harmless exercise—until you understand the compounding impact it can have on your business. One year, EBITDA grows, ownership is happy, and all is good in the world.
Read MoreYour Path to Thriving Category: Who We Are By: Cynthia Scholl Here you are. You had a goal and made a plan. You followed through and made it from Point A to Point B. So now what? You know there are more levels you can achieve, but you’re not sure what to do next. That’s
Read MoreWhy Hospitality Leaders Don’t Need More Ideas. They Need Better Prioritization Category: Hospitality Consulting By: Stan Gershkovich Why Hospitality Leaders Don’t Need More Ideas – They Need Better Prioritization In hospitality, the problem is rarely a lack of ideas. Most operators, owners, and leadership teams can quickly identify a long list of opportunities inside their
Read MoreWhy Do We Travel? Reflections from the Sky Category: Who We Are By: Ben Scholl Why Do We Travel? Reflections from the Sky Year to date in 2026, I’ve traveled almost every single week. Airports, boarding passes, hotel rooms, and the rhythm of flights have become a familiar backdrop to my life. On a recent
Read MoreRevenue is up; expenses are down. Everything is great, right? So, why is my team unhappy? Category: Process Improvement By: Jeremy Worthen When implementing process improvements, it can be easy to forget about the impact it has on the people involved. Even for seasoned senior leadership, these impacts can be unforeseen or not be understood
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