blog icon

CATEGORY: Hospitality Consulting

We love sharing our vision, values, and what we’re up to. Follow along as Ben, Cynthia, and the team provide information and insights that will help you thrive!

Topics

Why I Stopped Calling Myself a Hotel Consultant

Why I Stopped Calling My Self a Hotel Consultant Category: Hospitality Consulting By: Benjamin Scholl For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the deeds. The dictionary defines consultant as “a person who

Read More

Why operations leaders should understand hotel markets

Why operations leaders should understand hotel markets Category: Hospitality Consulting By: Jeremy Worthen Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected arrivals yet the front drive remained a ghost town throughout

Read More

Winning with Guest Experience 

Winning with Guest Experience  Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can

Read More