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Why Hospitality Leaders Don’t Need More Ideas. They Need Better Prioritization Category: Hospitality Consulting By: Stan Gershkovich Why Hospitality Leaders Don’t Need More Ideas – They Need Better Prioritization In hospitality, the problem is rarely a lack of ideas. Most operators, owners, and leadership teams can quickly identify a long list of opportunities inside their
Read MoreWhy I Stopped Calling My Self a Hotel Consultant Category: Hospitality Consulting By: Benjamin Scholl For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the deeds. The dictionary defines consultant as “a person who
Read MoreWhy operations leaders should understand hotel markets Category: Hospitality Consulting By: Jeremy Worthen Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected arrivals yet the front drive remained a ghost town throughout
Read MoreWinning with Guest Experience Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can
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