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Understand Your Data and Control the Narrative Category: Hospitality Consulting By: Jeremy Worthen You’re reporting on the monthly financials to senior leadership and financial stakeholders. You report qualitatively on the revenue growth this month over last month. The room mutters in disagreement. Last month was better, they say. Where are you getting these numbers, they
Read MoreTipping the Scale: What’s Really Weighing Down Your Hotel’s Margin Category: Hospitality Consulting By: Dan Hammer When I look at property numbers that barely work (or don’t work), I think about the times my suitcase barely made it through baggage check. The time that sticks with me most, I was standing at the airline counter,
Read MoreBudget Culture Category: Hospitality Consulting By: Stan Gershkovich How Your Leadership Team’s Mindset Around Budgeting Shapes Your Property’s Future Success Padding an operating budget can feel like a harmless exercise—until you understand the compounding impact it can have on your business. One year, EBITDA grows, ownership is happy, and all is good in the world.
Read MoreWhy Hospitality Leaders Don’t Need More Ideas. They Need Better Prioritization Category: Hospitality Consulting By: Stan Gershkovich Why Hospitality Leaders Don’t Need More Ideas – They Need Better Prioritization In hospitality, the problem is rarely a lack of ideas. Most operators, owners, and leadership teams can quickly identify a long list of opportunities inside their
Read MoreWhy I Stopped Calling My Self a Hotel Consultant Category: Hospitality Consulting By: Benjamin Scholl For the longest time, I cringed when I told people “I’m a Hotel Consultant.” I wasn’t even certain why. Everything in me, from my 18 years in hotel leadership & operations background, made me detest the word “consultant.” Finally I have landed on the ‘why’: consultants aren’t do-ers of the deeds. The dictionary defines consultant as “a person who
Read MoreWhy operations leaders should understand hotel markets Category: Hospitality Consulting By: Jeremy Worthen Has your hotel ever seemed to struggle to turn rooms or accommodate guest requests despite the hotel being 50% occupancy? Have you staffed your front desk and valet ready for heavy expected arrivals yet the front drive remained a ghost town throughout
Read MoreWinning with Guest Experience Category: Hospitality Consulting By: Stan Gershkovich A guest’s opinion about your hotel is decided in the first 5 minutes. That opinion is reinforced by every minute you don’t notice a service breakdown or do not anticipate a need. Positive and negative service interactions have compounding effects on guest experience and can
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