To support hoteliers on their journey we provide support with the following inputs into this healthy hotel operations cycle:

• Lean Optimization and Standardization:  We believe that a key to a healthy hotel is the standardization of processes and procedures and the reduction of waste.  We collaborate with our partners to make hotels lean environments, where it is easy to be a team member and where waste is systematically eliminated.  From housekeeping standardization and process improvement to guest journey work flows, we partner with hotels every day to optimize their performance.
• Revenue Management:  We believe that hotels can only capitalize on increased guest loyalty when they have the right yield systems in place.  This requires a robust revenue management system that is easy to use and maintain.  We partner with hotels to implement, refine, and level up their approach to revenue management.
• Room Product: We believe that the room product must elevate all three hotel stakeholders. It should support ease and efficiency for the heart of house team members, while being a responsible investment for owners and elevating the guest experience.  We are experts on matching exactly the right elevations (is “elevations” the right word?) and approaches for our partner hotels.
• Hotel Organizational Structure: Finally, we are experts at knowing the right structure and approaches to activate results in a hotel.  We believe that hotels can only thrive when their teams thrive. We are committed to supporting hotels as they design and implement the most efficient structure to cultivate thriving for team members and create unmatched experiences for guests.

We begin by doing an on-site hotel operations assessment.  In this process we will work shoulder to shoulder with key leaders and front line team members to learn the pain points and discover how your hotel can be even more effective.  We will debrief this assessment with hotel leadership and recommend a road map for next steps in each dimension of the Healthy Hotel Operations Cycle.

Let’s connect and discuss how we can help your hotel today!